Product support
How can we help?
For the quickest diagnosis, include your device model, operating-system version, EasyCart version, and the steps that led to the problem. Remove receipt or account details from screenshots unless they are necessary.
Email support ↗
support@dcma.app
Privacy policy →
See how EasyCart handles account and receipt information.
About EasyCart →
Learn about receipt scanning, household roles, and spending insights.
Account and data deletion
Request deletion without the app
You can request deletion of your EasyCart / 買餸易 account and associated app data even if you have uninstalled the app or cannot sign in.
Email an account deletion request ↗
Send the request from your registered email address where possible, and identify the EasyCart account you want deleted. We may need to verify account ownership before acting. Do not send your password, payment-card details or receipt photographs.
Deletion removes your authentication account, applicable uploaded receipt images and associated app data. If you are a household’s only owner, the household and its receipts are also deleted. Information may remain temporarily in provider backups or security logs as explained in the privacy policy. Contact support for the status of a request or questions about retained data.
Deleting an account does not cancel a store subscription. Cancel in the store where you purchased it to prevent further billing. You can request account deletion without first cancelling.
Quick answers
Frequently asked questions
How many receipt scans are free?
Each EasyCart account includes 10 AI receipt uploads. Manual receipt entry does not use this allowance. After the allowance is used, an active monthly or yearly subscription is required for further AI scans.
Can I correct a scanned receipt?
Yes. EasyCart presents the extracted store, date, items, quantities, prices, discounts, total, and points for review before saving. AI can make mistakes, so check the result carefully.
How do I restore or cancel a subscription?
Use Restore Purchases on EasyCart’s subscription screen. To change or cancel an active subscription, use the store where you originally subscribed: Apple subscription settings for an App Store purchase, or Google Play subscriptions for a Google Play purchase. Store availability may differ while Android is being prepared for release.
Who can see household receipts?
Household owners can see household-wide receipts and insights. Helpers can see only receipts they uploaded. Access is enforced by the database, and owners can remove household members.
What if I forgot my password?
On the sign-in screen, choose Forgot password and enter your account email. Open the newest reset link on a device with EasyCart installed. If your installed version does not yet offer password reset, contact support. Never send your password by email.
How do I delete my account?
Open Settings in EasyCart, choose Delete Account, confirm your password, and type DELETE. EasyCart deletes your authentication account and associated app data; if you are a household’s only owner, that household and its receipts are also deleted. If you cannot use the app, request deletion by email.